Why volunteer in the CAB?

There are lots of reason why you might want to volunteer for your local bureau – here are just some of them.

  • No matter what role you’re in, you’ll find it really rewarding
  • It’s a really stimulating place to volunteer, and there are lots of different things to do
  • There are lots of ways you can help that will suit the time you have to spare and the skills you’ve got to offer
  • You can learn more skills and improve your confidence
  • Lots of people who’ve been CAB volunteers move on to paid work or further education
  • You can get a buzz from helping yourself and those around you
  • It’s rewarding and good fun
  • Bureau training and supervision programmes mean you’ll get lots of support along the way
  • You’ll meet lots of interesting people volunteering in a bureau
  • If you’re looking for a job, working in a bureau won’t affect your benefits.

The role of a CAB adviser is very varied. Here’s some more information on some of the duties undertaken by Advice Workers within the Argyll & Bute CAB:

  • Interview clients at the bureau, by phone or in person: listen to the client and let them explain the problem, help them to clarify the issues by exploring the problem and asking questions.
  • Provide information from AdviserNet and other sources
  • Explain the choices the client faces, and what these choices mean
  • Offer practical help to clients by writing letters, making phone calls and helping fill in forms
  • Perform calculations (for example, to assess entitlement to certain kinds of benefits)
  • Refer clients to other agencies if they are better placed to help
  • Record cases: make a record of the client’s details so that further help can be given if a client returns to the bureau
  • Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work

We are currently looking for volunteers in Mid Argyll. If you are interested please call 01546 605 551 or email info@abcab.casonline.org.uk for further information, or to request an application pack.

An application pack can also be downloaded by clicking here.

Advice Workers

What experience and abilities are necessary?

All of our volunteer advisers receive full training. No particular qualification or experience is necessary but you will need to possess the following abilities;

  • Able to listen and communicate with clients
  • Willing to undertake the basic training and in-service training to keep you up to date
  • Able to work within the CAB principles, keep confidentiality and give impartial advice
  • Able to work within CAB equal opportunities and anti-racism policies
  • Willing to work as a team member
  • Be able to read & understand sometimes complex information in order to explain it
  • Commit yourself to a certain number of hours each week
  • Basic computer skills