Argyll & Bute is an area of outstanding natural beauty and rich biodiversity. It’s the second largest local authority area in Scotland with its population located in small towns, remote rural areas and 25 inhabited islands.
Argyll & Bute Citizens Advice Bureau (ABCAB) opened its doors in 2002 and has since established itself as an essential advice service in the area. It provides a free, impartial and confidential advice and information service throughout Argyll & Bute on a wide variety of issues; from benefits and debt, housing and employment, consumer and utilities to patient advice.
ABCAB has offices in Lochgilphead and Helensburgh, and regular outreach sessions in
Campbeltown, Dunoon and Oban. The Lochgilphead office is open to the public for
drop-in on Monday, Wednesday and Thursday, and the Helensburgh office on an appointment basis on Monday, Tuesday and Friday. Telephone advice is provided 5 days per week.
Delivering a service across such a large geographical area can bring challenges but also highlights opportunities for collaborative working. ABCAB is a member of Argyll & Bute Advice Network (ABAN), which was set up to ensure that high quality, effective and accessible advice is available to all residents in the local authority area.
In 2009/10 Argyll & Bute Citizens Advice Bureau became the first advice agency in the local authority area to be accredited to the Scottish National Standards for Information and Advice Providers.
Argyll & Bute Citizens Advice Bureau has a complaints handling procedure. Please email info@ABCAB.casonline.org.uk or phone us at 08456 123808 to request a copy of the complaints leaflet to be either posted or emailed to you.