Argyll and Bute is an area of outstanding natural beauty and rich biodiversity. It’s the second largest local authority area in Scotland with its population located in small towns, remote rural areas and 25 inhabited islands.
Argyll and Bute Citizens Advice Bureau (ABCAB) opened its doors in 2002 and has since established itself as an essential advice service in the area. It provides a free, impartial and confidential advice and information service throughout Argyll and Bute on a wide variety of issues; from benefits and debt, housing and employment, consumer and utilities to patient advice.
ABCAB has offices in Lochgilphead, Helensburgh and Dunoon and regular outreach sessions in
Campbeltown and Oban. The Lochgilphead office is open to the public for
drop-in on Monday, Wednesday and Thursday, Helensburgh office on an appointment basis on Monday, Tuesday and Friday and the Dunoon office on an appointment basis Monday, Tuesday and Wednesday. Telephone advice is provided 5 days per week.
Delivering a service across such a large geographical area can bring challenges but also highlights opportunities for collaborative working. ABCAB is a member of Argyll and Bute Advice Network (ABAN), which was set up to ensure that high quality, effective and accessible advice is available to all residents in the local authority area.
In 2009/10 Argyll & Bute Citizens Advice Bureau became the first advice agency in the local authority area to be accredited to the Scottish National Standards for Information and Advice Providers.
Argyll & Bute Citizens Advice Bureau has a complaints handling procedure. Please email info@ABCAB.casonline.org.uk or phone us at 08456 123808 to request a copy of the complaints leaflet to be either posted or emailed to you.
Please find below links to our latest Annual Report and our January 2017 newsletter. They both contain up-to-date information about our service, which we hope you will find of interest.